Cancellation Policy
Cancellation by the User
When can the User cancel an order?
The User can cancel an order after the order has been placed through the Platform and before the order has been dispatched by the supplier.
How can the User cancel an order?
In order to cancel, the User can go to ‘My Orders’ in your ‘Profile’. Once you are redirected to the My Orders page, click on the order of the product that you want to cancel. Click on cancel Order and provide the reason for the cancellation from the options provided.
Cancellation by the supplier
When can the supplier cancel an order which has been placed?
The supplier can only cancel an order within 1 day after the day on which the Supplier was supposed to dispatch the Product.
What are the reasons due to which the supplier may cancel the order?
The supplier may cancel the order for the following reasons:
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If the ordered Product is not available with the supplier anymore;
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If the ordered Product is out of stock with the supplier; or
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If the supplier is unable to dispatch the order in time